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Is HubSpot Worth It?

Melanie Locke
June 21, 2021

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HubSpot is a comprehensive software platform to support your Marketing, Sales, Customer Service, Operations, and CMS needs. Each Hub comes with a plethora of tools and features you can start using right out of the box. Which is why HubSpot continues to grow in popularity and functionality. Major businesses like Trello, Survey Monkey, and the World Wildlife Foundation use HubSpot to grow and sustain their customer base.

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Choosing a software to power your company is a decision that can have a big impact on the way you do business. Only you and your stakeholders can decide if HubSpot’s software is the right choice for your needs, budget, and teams, but we can help answer some of the questions you might have along the way. 

This is a question we hear pretty often: is HubSpot really worth it? As a HubSpot Solutions Partner Agency using the CRM, built on the HubSpot CMS, and fueled by Marketing and Sales Hub, we think the answer is a definite yes. But every business is built differently. Let’s talk about some of the reasons HubSpot might be worth it for your business along with some caveats where HubSpot might not work for you. 

Why Do People Like HubSpot? 

There are a number of reasons why HubSpot is a popular software provider used by corporations around the world. HubSpot is built on the inbound methodology, which is a way of doing business that provides the most value that you can to your customer. Which means that HubSpot’s goal is to provide the best software and support that they can to their customers and users. 

HubSpot is also a software powerhouse. What started as a single CRM has grown into an entire suite of software solutions that can support and empower every aspect of your business. And with your entire organization under one software roof, tracking and analyzing every interaction you have with your leads and customers is accurate and easy. 

Is HubSpot Worth it for Your Business? 

This is the decision you may be trying to make for your company — do the benefits of the HubSpot ecosystem outweigh the cost? The answer to this question depends on your organization. 

HubSpot Pricing

HubSpot pricing is tiered to provide the most inbound functionality to as broad of an audience as they can. Marketing Hub Free, for example, can be used as a standalone email marketing tool built on the industry’s most powerful CRM. All for free. And on the other side of the pricing spectrum, large companies who need the organizational might of a rocket ship have access to an extensive list of tools and functions at the Enterprise level. 

When looking at HubSpot pricing, consider: 

  • What tools you need
  • What tools would be nice to have
  • And what tools you’re currently using with other software services (there are probably areas where you can save some money by eliminating additional tools that HubSpot can handle)

Since HubSpot is so comprehensive, you get the most bang for your buck the more tools you’re using. And with Hubs designed to play well together, the more teams using HubSpot in your organization, the more robust and comprehensive your reporting capabilities become. This is why we often recommend to our clients that they consider if any of their other software services could be replaced with HubSpot for a more streamlined tech stack

Let’s use Marketing Hub as another example. With one Hub you can replace the functionality of your low-cost email marketing platform and your more expensive marketing automation software with a single platform where you can easily track and analyze everything. 

Keep Everything Under One Roof

This is undoubtedly the biggest benefit of using HubSpot software (aside from the impressive tools and functionality included within, of course). Having your marketing, sales, customer service, website, and operations teams working under the same roof means you can skip the hassle of jumping between softwares, dealing with a million passwords, and training in multiple systems. This can also significantly streamline your projects and reporting. With HubSpot, you don’t have to worry about losing data or accuracy between software integrations. Instead, all your data is stored securely in your CRM and all your analytics are happening in the same place.

Business Software That Scales

HubSpot software is designed to grow with you. They even have a program designed for startups to get a good deal on their software. Whether your company anticipates growth in the near future or not, having software with the capability to grow with your business can streamline that growth process whenever it happens. HubSpot gives you the tools you need at each stage of your company’s growth journey. The Starter tier offers great functionality for a low cost, while the Professional and Enterprise tiers give you immense functionality to cover every aspect of your business.

Belief in the Inbound Methodology

There’s no better software option for businesses looking to build their customer base with inbound methods than HubSpot. Each Hub was built with inbound in mind, meaning that you can incorporate tools like personas, content strategy, SEO, and data-driven decision making into every aspect of your business. For companies focused on providing the best products and solutions for your customers, the functionality HubSpot offers to get in front of your leads and speak directly to their needs is unmatched. 

HubSpot Might Not Work for You If…

There are cases where HubSpot may not be the best solution to solve your problems. Here are a couple examples where you might need to look elsewhere — at other software providers or other ways of doing business internally — to find your answer.

You’re Looking for Immediate Results Without Putting in the Work

HubSpot’s software is built on the inbound methodology, which focuses on providing valuable content and services to bring in leads and customers. If you’re looking for quick wins and immediate results, HubSpot can help, but it isn’t going to be an instantaneous fix for all your problems. While the power of HubSpot is impressive and you might see some results quickly, it takes time and strategy to truly harness the tools available to you in each software Hub. 

If you’re looking to harness the power of HubSpot but don’t want to get into the nitty-gritty yourself, look into HubSpot Solutions Partners. Here you'll find agencies with extensive HubSpot experience who can help bring your business goals to life in HubSpot.

You’re a Very Small or Single-Person Company

Most businesses start off with a very small team. While HubSpot’s Free or Starter software tiers can be a useful foundation to build your business on, you likely won’t be able to harness the complete power of HubSpot with a smaller team and budget. Consider how HubSpot can support your business goals at the stage you’re at currently and how much time you have to devote to your marketing, sales, or other softwares. If you don’t have the time to learn how to use your HubSpot portal and create robust campaigns, you probably won’t get the most out of HubSpot. 

So, is HubSpot the Right Choice for Your Business?

We hope some of the points included here answered your questions (and perhaps inspired new ones). But despite over 1,000 words devoted to the topic, there are always deeper depths to your HubSpot research and decision-making. You can learn more about HubSpot pricing, tiers, and how we can help you get the most out of your portal on our HubSpot page. Learn More About HubSpot