Let’s be real—customer feedback can feel like a rollercoaster. One minute, you’re celebrating a five-star review, and the next, you’re staring at a not-so-glowing comment about a missing feature or slow response time. But here’s the secret: every...
September 13, 2024
No matter how successful businesses are, they will naturally experience their fair share of ups and downs. Brand owners and business stakeholders count on positive feedback and repeat customers to carry them through the lean times. However, it's how...
Negative Brand Sentiment: Using It for Growth Opportunities
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